PRIVACY POLICY.

1. Information We Collect

Collision Pros ("we", "us", "our") collects information you provide directly through our contact and booking forms, phone calls, and service appointments. This may include your name, email address, mobile phone number, vehicle details, and any information you share about the damage or service you need.

2. How We Use Your Information

• To respond to your inquiries and schedule estimates or repairs.
• To send appointment confirmations, status updates, completion notifications, and (if you opt in) promotional messages.
• To coordinate with your insurance carrier on claims, when applicable.
• To process payments and provide customer support.
• To improve our services and website.

3. SMS / Text Messaging

If you check an SMS opt-in box on our contact or booking form, you consent to receive text messages from us at the number you provided. Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. Information shared with subprocessors (such as our messaging provider, Twilio) is used only to deliver the messages you requested.

You may opt out at any time by replying STOP to any text message. Reply HELP for assistance. Message and data rates may apply, and message frequency varies. See our Terms of Service for full SMS terms.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (such as pixels, local storage, and web beacons) to operate the site, remember your preferences, analyze usage, and measure marketing performance.

• Strictly necessary: Required for the site to function (routing, form submission, security).
• Analytics: Help us understand traffic and usage (e.g., Google Analytics, Google Search Console).
• Functional / chat: Power on-site features such as our LeadConnector live chat widget.
• Advertising & conversion tracking: Measure ad performance and improve campaigns (e.g., Google Ads).

You can control cookies through your browser settings. Disabling cookies may affect certain features (such as forms or the chat widget).

5. Sharing of Information

We do not sell your personal information. We share data only with trusted service providers (e.g., our CRM, scheduling, SMS messaging, and insurance partners) who are contractually required to protect your information and use it solely to provide services to us.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

You may request to access, correct, or delete the personal information we hold about you by contacting us at the email below. You may opt out of marketing emails using the unsubscribe link in any message, and out of SMS by replying STOP.

8. Children's Privacy

Our services are intended for users 18 years of age or older, and our website is not directed to children. We do not knowingly collect personal information from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top will reflect the latest revision.

10. Contact

Collision Pros
10915 Hawthorne Blvd
Lennox, CA 90304
Phone: (310) 933-1640
Email: info@colpros.com